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Client update January 11th 2021

Client Update 11th January 2021


One health – looking after you and your pet


The current public health priority continues to affect how we are able to deliver veterinary care for your pets. The current national lockdown has again limited the services we can offer and how they can be delivered.


We have returned to excluding pet owners from the practice except in exceptional circumstances. We can provide the majority of our veterinary services, but we ask for your patience and understanding when making more routine appointments as they continue to be more limited than usual and subject to delay or deferral. We are unable to offer any nurse or visiting vet appointments at this time and the East Dean surgery will close again. Please do not come to the practice without calling first so we can prepare for your arrival.


Make Contact
By phone: 01323 640011
By email: clientcare@stannesvets.co.uk
Request appointments using the ‘book appointments’ button on our website www.stannesvets.co.uk – We hope we can find an appointment that suits you.
You can also contact us through our Facebook page, using our web chat service and via google.
• Please do not come to the practice if you or anyone in your household has symptoms of COVID-19. Please telephone and we will advise you whether someone else should bring your pet to the practice or an alternative provision.
• We are able to offer ‘remote’ telephone or video consultations. These are charged at £41.56 but this fee is refunded if an appointment at the practice is deemed necessary.
• Please do not enter the practice. Owners attending for appointments, collecting pets or medications will be asked to wait outside so please dress appropriately for the weather conditions.
• To reduce crowding, we ask that just one client attends with their pet. Always ensure that reception is aware of your arrival, do not just wait outside. A nurse will collect your pet and hold the pet for the examination and any treatments before returning the pet to you.
• Please wear a mask or face covering and maintain the two-metre social distancing rule as far as possible from other clients and when handing over your pet or collecting medications.
• Please bring a mobile phone with you and make sure it is charged and we have the correct number. We will rely on talking to you using the mobile, but sometimes a vet may talk to you through a window or come outside to talk face to face from a 2-metre distance.
• Cats in baskets may be dropped at the door, making sure that reception are aware of your arrival and correct contact number (you may want to return to the car).
• Dogs should be handed over directly to the veterinary nurse or animal nursing assistant. You can attach a lead to the ‘dog park’ hooks provided but please take care that your pet is secure. Be mindful that some clients will need to use the driveway to access the car park.


Keeping a Social Distance
We continue to strictly enforce social distancing rules so please respect the instructions you are given at the practice. There are appointments available at the St Annes Road surgery, Willingdon and Langney, but surgery hours can vary so please do not attend without one. The visiting vet service will not be available.
We only allow contactless methods of card payment. We will allow contactless collection of medications, bulky goods and insulin supplies by prior arrangement from St Annes Road, Willingdon or Langney. All routine flea and worm products can be posted after pre-payment including a £4 (second class) or £5 (first class) post and packing fee. When necessary, delivery of food and medication will continue but we cannot promise the timescale.


Parking
At our St Annes Road surgery, we have limited parking at the rear of the practice, short stay parking bays outside the practice on St Annes Road, and a client car park next to number 4 St Annes Road (two doors down the hill). During the COVID restrictions there are often clients with pets waiting on the driveway. Please only come down the drive if you have expressly been told to do so, and always drive with extreme care. If you have not been asked to park behind the practice, please use the alternative parking options.


Our people
We follow government guidelines and use PPE, distancing and hand washing as appropriate to limit any potential contact with COVID-19. Please respect the guidance and keep your distance from our people and other clients.


Vaccinations
To reduce unnecessary visits to the practice we have risk assessed our vaccine appointments. Puppies, kittens and rabbits can continue to be vaccinated. Cats and dogs due their first booster will also be seen. We will vaccinate older dogs and cats where necessary to maintain a good immunity. Please request vaccine appointments using the ‘book appointments’ button on the website as the phone lines can get very busy.


Looking to the future
We can only hope that the lockdown and vaccination programme improves the situation over the next few months. We hope to increase our services again in the near future. Please understand that we are doing our best to deliver good service at a challenging time.


All appointments are subject to availability and we will prioritise our pet health plan members with regard to vaccine boosters, health checks and neutering surgeries. If you are hoping to have your pet neutered please email us on clientcare@stannesvets.co.uk and we will contact you when we can offer a date for surgery.


Thank you for your ongoing support,
Simon, Aled and Hetty.

 

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