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Client Update 1st September

Client Update September 1st


One health – looking after you and your pet


The current public health priority continues to affect how we are able to deliver veterinary care for your pets. However from September 1st we will start to allow clients to bring their pets into the practice as usual. This controlled access will be subject to a number of strict controls in order to keep both you and our team as safe as possible. We can provide a complete veterinary service, but we continue to operate at a reduced capacity, so we ask for your patience and understanding when making more routine appointments as they continue to be more limited than usual. We are unable to offer any nurse or visiting vet appointments and the East Dean surgery continues to be closed. Please do not come to the practice without calling first so we can prepare for your arrival.


Make Contact

By phone: 01323 640011

By email:

Request vaccine appointments using the ‘book appointments’ button on our website –  We hope we can find an appointment that suits you.

You can also contact us through our Facebook page, using our web chat service and via google.


  • Please do not come to the practice if you or anyone in your household has symptoms of COVID-19. Please telephone and we will advise you whether someone else should bring your pet to the practice or if your problem can be solved remotely with a telephone or video consultation. These are charged at £41.56 but this is refunded if an appointment at the practice is deemed necessary.
  • Please do not enter the practice unless you are asked to do so. Owners collecting pets or medications will still be asked to wait outside.
  • Only one pet owner will be allowed into the building with their pet. We will ask you to hold your pet during a physical examination or the administration of treatments which will breach the one metre plus rule. Please alert us if you are unhappy with this and a nurse could hold your pet instead.
  • Please wear a mask or face covering, use the hand sanitiser provided, follow our directions and maintain the ‘one metre plus’ social distancing rule as far as possible.



Keeping a Social Distance

We continue to strictly enforce social distancing rules so please respect the instructions you are given at the practice. There are appointments available at the St Annes Road surgery, Willingdon and Langney, and please do not attend without one.The visiting vet service will not be available but If essential for the welfare of your pet we can still do home visits.

We only allow contactless methods of card payment. We will allow contactless collection of medications, bulky goods and insulin supplies by prior arrangement from St Annes Road, Willingdon or Langney. All routine flea and worm products can be posted after pre-payment including a £4 (second class) or £5 (first class) post and packing fee. Advocate six packs can be posted with no additional charge. When necessary, delivery of food and medication will continue but we cannot promise the timescale.



At our St Annes Road surgery we have limited parking at the rear of the practice, short stay parking bays outside the practice on St Annes Road, and a client car park next to number 4 St Annes Road (two doors down the hill). During the COVID restrictions there are often clients with pets waiting on the driveway. Please only come down the drive if you have expressly been told to do so, and always drive with extreme care. If you have not been asked to park behind the practice, please use the alternative parking options.


Our people

As we try to progress to a more normal service the buildings will get busier and human contact will increase. We follow government guidelines and use PPE, distancing and hand washing as appropriate to limit any potential contact with COVID-19. Please respect the guidance and keep your distance from our people and other clients.



All vaccination appointments are available and we expect to be able to vaccinate your pet but we ask that you are patient when booking.


Looking to the future

We have been able to return to our normal range of services subject to following ‘COVID secure’ guidelines. Allowing clients to bring their pets into the building will allow us to increase our vet availability and consequently our surgical capacity. This will take some pressure off our team and improve our service levels.

All appointments are subject to availability and we will prioritise our pet health plan members with regard to vaccine boosters, health checks and neutering surgeries. If you are hoping to have your pet neutered please email us on and we will contact you when we can offer a date for surgery.


Thank you for your ongoing support,



Simon, Aled and Hetty.


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