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Covid-19 update 29th March

Letter to St Anne’s Clients

 

Sunday March 29th

 

To all clients of St Anne’s,

 

Re: Change in working patterns during COVID-19 pandemic restrictions.

 

In the face of the Coronavirus pandemic restrictions we have been forced to radically change the way we provide services to you. In prioritising your health, we must reduce to an absolute minimum the need for you to leave your house. We are allowed to continue to offer essential services to maintain animal welfare, and we will always be here to give you advice and to see you when absolutely unavoidable. From this week:

 

  • We will only make appointments for urgent or emergency cases at the St Annes Road surgery. Please phone to discuss your pet’s problem.
  • Routine vaccinations will be delayed in all cases – please phone if your pet is half-way through a course.
  • We can offer video or telephone consultations as an alternative to attending the practice, where appropriate. These would be charged at £35 but this is refunded if an appointment at the practice is deemed necessary.
  • The surgeries at East Dean, Willingdon and Langney will be closed.
  • The visiting vet service will not be on offer, but we will continue to do home visits to provide urgent pet care where this is unavoidable.
  • All repeat medications and routine flea and worm products will be posted after pre-payment including a £4 post and packing fee.
  • Urgent medicines, certain controlled drugs and insulin supplies can be collected from St Anne’s Road only after prior arrangement.
  • Deliveries of food and medication will continue but we cannot promise the timescale.
  • We will continue to strictly enforce social distancing rules so please respect the instructions you are given at the practice.

 

In all cases we would advise you to get in touch so we can help with whatever problem or concern you have about your pet.

Can we please also ask that all insurance claim forms are emailed in (either scanned or a photo) to Pauline at insurance@stannesvets.co.uk . If you are unable to do that please email her on that email providing her with your name, pets name, address, policy number and what you're claiming for and she'll do the rest. Any questions please call us.

 

 

Simon, Aled and Hetty.

 

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