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Covid-19 update 31st May

Client Update May 31st


One health – looking after you and your pet


The current public health priority continues to affect how we are able to deliver veterinary care for your pets. We continue to restrict access to the practice and will attend to pets that have an urgent need for veterinary care. We are also able to offer some vaccinations and routine treatments in specific circumstances. Please do not come to the practice without calling first so we can prepare for your arrival.


Make Contact

By phone: 01323 640011

By email:

Request vaccine appointments using the ‘book appointments’ button on our website – we are currently running vaccination clinics at the Langney surgery, with some ‘overflow’ at St Annes Road. We hope we can find an appointment that suits you.

You can also contact us through our Facebook page, using our web chat service and via google.


We will advise you whether attendance at the practice is needed or if your problem can be solved remotely with a telephone or video consultation. These are charged at £35 but this is refunded if an appointment at the practice is deemed necessary.


Keeping a Social Distance

We continue to strictly enforce social distancing rules so please respect the instructions you are given at the practice. The majority of our appointments are at the St Annes Road surgery, with a vaccine clinic now open at the Langney surgery but please do not attend without an appointment. The visiting vet service will not be available but If essential for the welfare of your pet we can still to home visits.

We only allow contactless methods of card payment. We will allow contactless collection of medications, bulky goods and insulin supplies by prior arrangement. All routine flea and worm products can be posted after pre-payment including a £4 post and packing fee. When necessary, delivery of food and medication will continue but we cannot promise the timescale.



At our St Annes Road surgery we have limited parking at the rear of the practice, short stay parking bays outside the practice on St Annes Road, and a client car park next to number 4 St Annes Road (two doors down the hill). During the COVID restrictions there are often clients with pets waiting on the driveway. Please only come down the drive if you have expressly been told to do so, and always drive with extreme care. If you have not been asked to park behind the practice, please use the alternative parking options.


Our people

We are currently running a limited service with two rotating teams. This allows us to reduce crowding both inside and outside the building, and limits the number of potential contacts for each of us. We follow government guidelines and use PPE, distancing and hand washing as appropriate to limit any potential contact with COVID-19. Please respect the guidance and keep your distance from our people and other clients.



We have followed the guidance of our governing body and offer the following services:

  • Primary vaccination courses for puppies. First vaccines can be given between 6 and 8 weeks of age, second vaccines at 10 weeks of age or older. We will complete vaccine courses that have been started elsewhere.
  • First year booster vaccinations for dogs which are usually given at about 15 months of age.
  • Booster vaccinations for older dogs but only if they are about to lapse by more than 3 months (i.e. if it is nearly 15 months since they were last vaccinated.
  • Primary vaccine courses for kittens or cats that are 12 weeks of age or older.
  • First year booster vaccinations for cats which are usually given at about 15 months of age. We will continue to delay booster vaccinations of older adult cats.
  • Vaccination of rabbits against Myxomatosis and RHD, either primary courses, or boosters as they become due.
  • Rabies vaccination of travelling pets will be done in exceptional circumstances. We will not be vaccinating dogs against kennel cough at this point.
  • We will consider neutering cats on a case by case basis, aiming to carry out such surgeries where there is a welfare need.


Looking to the future

The guidelines under which we practice were amended on May 28th. This allows a return to our normal range of services subject to following ‘COVID secure’ guidelines. Each practice will have to follow its own path in terms of the speed of change. We are currently restricted by the availability of our team, the need to employ animal handlers to replace the role that owners play inside the building, and the need to minimise close interaction of our team members. We anticipate an increase in capacity from June 15th and will be able to include routine treatments of healthy animals from that date forward. All appointments are subject to availability and we will prioritise our pet health plan members with regard to vaccine boosters, health checks and neutering surgeries. If you are hoping to have your pet neutered please email us on and we will contact you when we can offer a date for surgery.


Thank you for your ongoing support,



Simon, Aled and Hetty.


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