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More Time for you and your Pet

Starting in September we will be changing our standard appointment time from 10 to 15 minutes. Please bear with us while we adjust to this change. We have taken the decision to allow more time for appointments as increasingly we are finding it very difficult to deliver the care we need to our patients without causing unnecessary delay to our clients. There will be no change in our charge for these appointments, but we will need to make some changes to our previously ‘no-charge’ appointments. Unfortunately, there is only so much time available in the day so we will inevitably have fewer appointments to offer. There are 10 vets to choose from across four branch surgeries and a home visiting service to call on. Increasingly we are having to cover holidays with temporary or ‘locum’ vets. We hope you will always have an appointment when you need it with your preferred vet at a location of your choice, but if your pet has an urgent problem, is in pain or unwell, we may ask you to see someone else.

We very much hope that this change will allow us to provide a better service for all our clients and allow our vets and nurses a little more time to deliver their excellent patient care.


Simon DeVile


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